Frequently Asked Questions

Frequently Asked Questions

Find answers to commonly asked questions about Dialogue in the Dark SG below!

Please send your booking request to so that we can assist with your booking. We are unable to accommodate walk-ins, kindly contact us to make a booking to avoid disappointment.
Please contact us through our hotline at 6460 6222.
Please inform us by writing to or contact us at 6460 6222. Please note that we have a cut-off date for confirming participant numbers which is usually about 2 weeks before your booking date.
Due to the high demand for our tours, you are strongly encouraged to send us your booking request via email as early as possible and no later than 2 weeks before your preferred date. We will do our best to slot you on the date/ time you request; however, we seek your understanding that there may already be confirmed bookings in which case we will be happy to discuss alternative slots with you.   
Our morning time slots are as follows (9 slots in total):
9:30am, 9:45am, 10:00am, 10:15am, 10:30am, 10:45am, 11:00am, 11.15am, 11.30am

Our afternoon time slots are as follows (9 slots in total):
2:00pm, 2:15pm, 2:30pm, 2:45pm, 3:00pm, 3:15pm, 3:30pm, 3.45pm, 4.00pm

You may request for your ideal time slot, subjected to availability. 
We do not offer discounts. The price is $20 per student (local only) with a valid student pass from Singapore and $30 per adult or overseas students.
You may take photos or film the participants at our lobby before or after they enter the exhibition. Please be advised that filming is strictly prohibited within the exhibition. All visitors will be requested to place their phones, watches, cameras, filming and other light emitting devices/objects into the lockers at our lobby, as these will interfere with the experience in the dark. 
We do not allow visitors to consume their own food in our facility. However, there are tables and benches at the patio area outside our facility that you may use for your refreshments before/after the programme. 
The minimum and maximum number of participants in a group are 4 pax and 8 pax respectively.
For our Tour in the Dark, we can accommodate up to 72 people in 1 morning/ afternoon (144 for the whole day). However, the participants will be split into groups of maximum 8 pax. Each group will enter the exhibition at 15-minute intervals.

Here is a sample itinerary for a group of 40 pax:
9.15AMArrival at Dialogue in the Dark Singapore, Welcome & Safety Briefing
9.30AMTour 18 Pax (Tour exits at 10.30AM)
9.45AMTour 28 Pax (Tour exits at 10.45AM)
10.00AMTour 38 Pax (Tour exits at 11.00AM)
10.15AMTour 48 Pax (Tour exits at 11.15AM)
10.30AMTour 58 Pax (Tour exits at 11.30AM)
Please provide us with the details of the participant(s) so that we can advise and/or make the necessary arrangements.
There are no steps or stairs in the exhibition; however, we would advise pregnant participants to consult their doctors before deciding to participate in our tour. 
The fee for our signature tour is:
$30.00 ($32.70 inclusive of 9% GST) per adult
$20.00 ($21.80 inclusive of 9% GST) per student (local only)
$70.00 ($76.30 inclusive of 9% GST) Family Combo (2 Adults, 1 Student)
The price of $30 does not include GST. Please find the GST-inclusive price below:
$30.00 ($32.70 inclusive of 9% GST) per adult
$20.00 ($21.80 inclusive of 9% GST) per student
$70.00 ($76.30 inclusive of 9% GST) Family Combo (2 Adults, 1 Student)
We do not offer discounts. The price is $20 ($21.80 inclusive of 9% GST) per student with a valid student pass from Singapore and $30.00 ($32.70 inclusive of 9% GST) per adult. We do however offer a family combo for 2 adults and a student (local only) priced at $70 ($76.30 inclusive of 9% GST).
Our payment methods are e-invoice, NETs, PayNow and Cheque and we are not able to process cash and credit card payments.

For payment via e-invoice, we will send an e-invoice to your organization after the programme. 
Payment can also be made over our counter using NETS, DBS Paylah, UOB TMRW, or OCBC Pay Anyone ONLY.

Alternatively, payment can be made via PayNOW or through local bank transfer. 
We conduct pre-tour activities for participants while they are waiting for their tour to begin.
We usually do not provide post-tour activities for participants, due to the nature of our tours which run back to back. However, if post-tour activities are required, please discuss with us and we will do our best to accommodate.  
You will be led by a visually-impaired guide who is professional and familiar with the exhibition. They will be with you at all times. As such, if you require assistance, you may inform the guide. 
No, you do not need to bring cash into the exhibition. 
Our tour is 1 hour, with a 5-minute debrief by the blind guide after exiting the exhibition. We also request participants/ groups to come in about 15 minutes before the start of tour/ programme for a Welcome & Safety Briefing.
Our opening hours are:
Monday to Thursday: 9.00am to 6.00pm
Friday: 9.00am to 5.30pm
Our workshop room can also be booked at $100 per hour, subject to availability. Alternatively, you may consider holding your discussion at the patio outside our facility. 

Our Tour in the Dark is conducted within our centre at Ngee Ann Polytechnic.
Our address is Blk 5, 535 Clementi Road, Singapore 599489.

We are not able to conduct Tour in the Dark at external venues as it is custom-built with fixed exhibits.
Yes, there is only one Dialogue in the Dark facility in Singapore, located at Ngee Ann Polytechnic.
Participants go into the dark exhibition in groups of 8, led by a visually-impaired guide. In total darkness, they will go through themed rooms that simulate familiar environments such as a park and a busy street. As they experience some of the daily challenges of a totally blind person, they develop empathy and gratitude and debunk common stereotypes of the blind. In navigating the spaces, they gain more awareness of themselves and others, and while dialoguing with their visually impaired guide, they get to be inspired to be more resilient.

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