Frequently Asked Questions

I am interested! How do I book?

Please send your booking request to didsg@np.edu.sg so that we can assist with your booking. We are unable to accommodate walk-ins, kindly contact us to make a booking to avoid disappointment.

Who do I contact on the day of the tour?

Please contact us through our hotline at 6460 6222.

What should I do if there is a change in the number of participants?

Please inform us by writing to didsg@np.edu.sg or contact us at 6460 6222. Please note that we have a cut-off date for confirming participant numbers which is usually about 2 weeks before your booking date.

How early should I book the tour?

Due to the high demand for our tours, you are strongly encouraged to send us your booking request via email as early as possible and no later than 2 weeks before your preferred date. We will do our best to slot you on the date/ time you request; however, we seek your understanding that there may already be confirmed bookings in which case we will be happy to discuss alternative slots with you.

What are the timings for the tours?

Our morning time slots are as follows (9 slots in total):
9:30am, 9:45am, 10:00am, 10:15am, 10:30am, 10:45am, 11:00am, 11.15am, 11.30am

Our afternoon time slots are as follows (9 slots in total):
2:00pm, 2:15pm, 2:30pm, 2:45pm, 3:00pm, 3:15pm, 3:30pm, 3.45pm, 4.00pm

You may request for your ideal time slot, subjected to availability.

Do you give any discounts?

We do not offer discounts. The price is $20 per student (local only) with a valid student pass from Singapore and $32 per adult or overseas students.

Can we take photos in the exhibition?

You may take photos or film the participants at our lobby before or after they enter the exhibition. Please be advised that filming is strictly prohibited within the exhibition. All visitors will be requested to place their phones, watches, cameras, filming and other light emitting devices/objects into the lockers at our lobby, as these will interfere with the experience in the dark.

Are we allowed to eat in the facility?

We do not allow visitors to consume their own food in our facility. However, there are tables and benches at the patio area outside our facility that you may use for your refreshments before/after the programme.

What is the minimum and maximum number of participants?

The minimum and maximum number of participants in a group are 4 pax and 8 pax respectively.

What is the maximum number of people each group can hold?

For our Tour in the Dark, we can accommodate up to 72 people in 1 morning/ afternoon (144 for the whole day). However, the participants will be split into groups of maximum 8 pax. Each group will enter the exhibition at 15-minute intervals.

Here is a sample itinerary for a group of 40 pax:

9.15AM	Arrival at Dialogue in the Dark Singapore, Welcome & Safety Briefing
9.30AM	Tour 1	8 Pax (Tour exits at 10.30AM)
9.45AM	Tour 2	8 Pax (Tour exits at 10.45AM)
10.00AM	Tour 3	8 Pax (Tour exits at 11.00AM)
10.15AM	Tour 4	8 Pax (Tour exits at 11.15AM)
10.30AM	Tour 5	8 Pax (Tour exits at 11.30AM)

One of the participants has special needs (eg: on wheelchair/hearing-impaired/ADHD/Autism). Will the programme(s) be suitable for him?

Please provide us with the details of the participant(s) so that we can advise and/or make the necessary arrangements.

Is the tour safe for pregnant women?

There are no steps or stairs in the exhibition; however, we would advise pregnant participants to consult their doctors before deciding to participate in our tour.

What is the pricing for the tour?

The fee for our signature tour is:
$32.00 ($34.88 inclusive of 9% GST) per adult
$20.00 ($21.80 inclusive of 9% GST) per student (local only)
$80.00 ($87.20 inclusive of 9% GST) Family Combo (2 Adults, 1 Student)

Does the price $32 per pax include GST?

The price of $32 does not include GST. Please find the GST-inclusive price below:
$32.00 ($34.88 inclusive of 9% GST) per adult
$20.00 ($21.80 inclusive of 9% GST) per student (local only)
$80.00 ($87.20 inclusive of 9% GST) Family Combo (2 Adults, 1 Student)

We understand that admission tickets are $32 per adult and $20 per student. Are there group/corporate discounts?

We do not offer discounts. The price is $20 ($21.80 inclusive of 9% GST) per student with a valid student pass from Singapore and $32.00 ($34.88 inclusive of 9% GST) per adult.

We do however offer a family combo for 2 adults and a student (local only) priced at $80 ($87.20 inclusive of 9% GST).

What are the payment methods?

Our payment methods are e-invoice, NETs, PayNow and Cheque and we are not able to process cash and credit card payments.

For payment via e-invoice, we will send an e-invoice to your organization after the programme.
Payment can also be made over our counter using NETS, DBS Paylah, UOB TMRW, or OCBC Pay Anyone ONLY.

Alternatively, payment can be made via PayNOW or through local bank transfer.

Are there any activities for the participants while waiting for their tours?

We conduct pre-tour activities for participants while they are waiting for their tour to begin.

Are there activities to engage participants after the tour has ended and while waiting for later groups to complete the tour?

We usually do not provide post-tour activities for participants, due to the nature of our tours which run back to back. However, if post-tour activities are required, please discuss with us and we will do our best to accommodate.

Will somebody be guiding/following us in the dark exhibition?

You will be led by a visually-impaired guide who is professional and familiar with the exhibition. They will be with you at all times. As such, if you require assistance, you may inform the guide.

Do we need to bring cash into the exhibition?

No, you do not need to bring cash into the exhibition.

How long is the tour in the dark?

Our tour is 1 hour, with a 5-minute debrief by the blind guide after exiting the exhibition. We also request participants/ groups to come in about 15 minutes before the start of tour/ programme for a Welcome & Safety Briefing.

What are the opening hours for the facility?

Our opening hours are:
Monday to Thursday: 9.00am to 6.00pm
Friday: 9.00am to 5.30pm

Is there any space that can be booked to conduct a discussion/reflection by the group after the tour?

Our workshop room can also be booked at $100 per hour, subject to availability. Alternatively, you may consider holding your discussion at the patio outside our facility.

Where is the venue for the Tour?

Our Tour in the Dark is conducted within our centre at Ngee Ann Polytechnic.
Our address is Blk 5, 535 Clementi Road, Singapore 599489.

Can the Tour in the Dark be held at our venues?

We are not able to conduct Tour in the Dark at external venues as it is custom-built with fixed exhibits.

Is Ngee Ann Polytechnic the only location to host Dialogue in the Dark in Singapore?

Yes, there is only one Dialogue in the Dark facility in Singapore, located at Ngee Ann Polytechnic.

What will each participant do and experience in this tour?

Participants go into the dark exhibition in groups of 8, led by a visually-impaired guide. In total darkness, they will go through themed rooms that simulate familiar environments such as a park and a busy street. As they experience some of the daily challenges of a totally blind person, they develop empathy and gratitude and debunk common stereotypes of the blind. In navigating the spaces, they gain more awareness of themselves and others, and while dialoguing with their visually impaired guide, they get to be inspired to be more resilient.