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What You Will Learn

  • Manage customer service follow-up processes

  • Analyse actual service performance gaps 

  • Utilise service quality improvement tools to improve service delivery process

  • Apply the Problem-solving method to address service abnormities 

  • Apply Decision-making criteria to evaluate solutions

  • Review the effectiveness of implemented solution

For more details on course and trainer, please click    here.

Course Information At A Glance
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Application PeriodPlease    register your interest   online
Course DatePlease    register your interest   online
Class TimeTBC. 3 days.
Ngee Ann Polytechnic
Assessment/ Award

In-class assessments.
Certificate of Performance will be awarded to participants who achieve at least 75% attendance and pass assessments.

Course Fees

Full course fee: $481.50
Singaporeans and Permanent Residents: $144.45
Singaporeans qualified for SkillsFuture Mid-Career Enhanced Subsidy: $54.45
Singaporeans and Permanent Residents qualified for Enhanced Training Support for SMEs*: $54.45

Course fee is payable upon acceptance. It is inclusive of 7% GST and subject to review.

For more information on other subsidies, please click    here.

SkillsFuture Credit EligibilityPending

Please join our interest mailing list if you are interested in our future runs.

Ngee Ann Polytechnic reserves the right to reschedule / cancel any programme, modify the fees and amend information without prior notice.

Entry Requirements

Applicants should be working in a relevant industry or have an interest to switch to a supervisory position in the environmental services industry.