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Who is this course for?​​

An increasingly complex future and a multi-generational workforce has given rise to new challenges - managing millennials, diversity, inclusion, stress and burnout, unconscious bias , just to name a few. 

This 2-day live virtual training retreat will teach you the fundamentals of building a inclusive, sustainable and psychologically safe culture at work, best practices for supporting staff through dealing with difficult situations, and the factors behind effectively managing and communicating with a multi-generational workforce.

This programme is designed for: 
• HR Managers in SMEs who would like to upgrade their people skills and management competencies 
• Business leaders and line managers who are interested in culture-building and managing a younger workforce ​
• Entrepreneurs looking to improve their talent development and engagement strategies

• ​HR   professionals who want to learn about the future of work and how to manage a new generation of talent

What you will learn

Day 1 Curriculum - The Future of Work

Participants will learn about the emerging challenges the future landscape of work holds, the unique needs of a multi-generational workforce, and best strategies for supporting your team through change and challenges. 

  • Introduction to the Future of Work 
  • Future-ready Skills for talent development and career mobility
  • Self-awareness and Mindful Leadership principles
  • Dealing with Change - how to make change stick & 4 quadrants model
  • Adaptive Resilience - Factors and essential mindsets 
  • Preventing Burnout &  Managing Employee Stress
  • Effective Stakeholder Communication 

Day 2 - Empathy, Inclusion and Complex Communication

Participants learn the fundamentals of developing a culture of psychological safety, empathy, inclusion and respect.

This segment is rich with practical tools and communication models, role-play, live demonstrations, discussions and interactive activities.

  • Empathic Communication and Ingroup/Outgroup Thinking
  • Coaching & developing talent
  • Multi-generational workforce intelligence - understanding and engaging different age groups
  • Unconscious Bias and Inclusion ​
  • Psychological safety for the Singapore / Asian culture
  • Giving skillful feedback, diffficult conversations roadmap and tools
  • Conflict resolution
  • Diversity and inclusion best practices - hiring, interviewing, engagment

Trainer Profiles

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Course Information

​Application Period
29 Jun to 19 ​​Aug 2020
Course Date​
27 & 28 Aug 2020
Class Time 
9am to 6pm
Course Fees
Full course fee: $1,177.00
Singaporeans and Permanent Residents: $353.10
Singaporeans qualified for SkillsFuture Mid-Career Enhanced Subsidy: $133.10
Singaporeans and Permanent Residents qualified for Enhanced Training Support for SMEs*$133.10

Course fee is payable upon acceptance. It is inclusive of 7% GST and subject to review.

For more information on other subsidies, please click here.

SkillsFuture Credit Eligibility
​Eligible (CRS-N-0052388)​

Ngee Ann Polytechnic reserves the right to reschedule / cancel any programme, modify the fees and amend information without prior notice.​

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