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What You Will Learn

  • Understand the role of empathy  in learning about user needs 
  • Define a problem clearly 
  • Gather insights and evaluate user experience
  • Acquire ideation techniques to come up with creative solutions
  • Seek validation of problems
  • Acquire Effective facilitation  skills 
  • Develop practical steps to improve from actionable feedback

For more information on course and trainer, please click here.

Course Information At A Glance
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Application PeriodTBC
Course DateTBC​​
Class Time 9am to 6pm. 2 days.
Ngee Ann Polytechnic
Assessment/ Award

In-class assessments.
A Certificate of Performance will be awarded to participants who achieve at least 75% attendance and pass all required assessment(s).

A Certificate of Participation will be awarded to participants who meet the 75% attendance requirement but did not pass all required assessment(s).
Course Fees

Full Fee: $540.35

Singaporeans and Permanent Residents: $162.11
Singaporeans qualified for SkillsFuture Mid-Career Enhanced Subsidy: $61.11
Singaporeans and Permanent Residents qualified for Enhanced Training Support for SMEs*: $61.11

*Enter SME in the promo code during course application.

Course fee is payable upon acceptance. It is inclusive of 7% GST and subject to review.

For more information on other subsidies, please click here.

SkillsFuture Credit Eligibility

Ngee Ann Polytechnic reserves the right to reschedule / cancel any programme, modify the fees and amend information without prior notice.

Entry Requirements

  • Applicants should have working proficiency in the English language