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What You Will Learn
At the end of the course, participants will be able to: 
  • Understand financial services industry and its products and services, as well as develop an awareness of industry trends related to Technology and Operations.
  • Appreciate governance principles, risk management concepts, and compliance requirements relating to the Technology and Operations functions of financial institutions.
  • Demonstrate familiarity of core concepts and skills around product and system development life cycle, IT testing, data management and systems and process performance management.
  • Apply working knowledge of the principles of finance and accounting relevant to the record keeping and financial / management reporting and internal controls typically established within Operations of financial institutions.
  • Monitor operations performance management indicators to drive continuous improvement and define actions to improve operations performance from a productivity, customer and risk perspective.
  • Demonstrate understanding of transaction flow and relevant FS IT application types for products and services relevant to Commercial banking.

For more information on course, please click here.

Course Information At A Glance
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Ngee Ann Polytechnic
Assessment/ Award

In-class assessments.

Certificate of Performance will be awarded to participants who achieve at least 75% attendance and pass assessments.

Certificate of Participation will be awarded to participants who meet the 75% attendance requirement but did not pass assessments.
Course Fees

Full course fee: $1070.00

Course fee is payable upon acceptance. It is inclusive of 7% GST and subject to review.

For more information on other subsidies, please click here.

Note: Pending IBF accreditation
70% IBF-STS funding would only be available subjected to IBF accreditation of the programme and meeting IBF-STS terms and conditions.

This programme is aligned to IBF Standards in Technology & Operations - Operations (Level 1)

SkillsFuture Credit Eligibility 


Ngee Ann Polytechnic reserves the right to reschedule / cancel any programme, modify the fees and amend information without prior notice.

Entry Requirements
  • Applicants should be familiar with the use of computers and banking terminologies
  • Applicants should preferably have completed IBF level 1 CU3 for Commercial Banking in Technology and Operations