Module: People Management for the Future Workplace - This module covers essential skills required by leaders in the twenty-first century workplace. These include facilitation skills, negotiation skills, as well as mentoring and coaching skills. To acquire facilitation skills, students will learn how to use participatory facilitative skills throughout the entire facilitation process - from strategic planning work sessions, to leading meetings, generating new ideas, and managing people through difficult work situations. They will also be equipped with facilitation and feedback skills to engage, motivate and inspire staff towards career goals and objectives. In addition, students will learn the basic negotiation styles and approaches, and apply suitable techniques and strategies, for successful negotiation outcomes.
Module: Project Management for the Future Workplace - In this module, students will be introduced to the concepts and techniques related to project management and team management for the future workplace. Topics will cover planning, scheduling, allocating resources, monitoring and controlling projects They will learn how to use Microsoft Project to manage projects.
Module: Cutting-edge Customer Service – The Art of Business Development and Retention-- This module encourages students to develop a customer-oriented mindset, sensitizing them to the rising expectations of customers in an increasingly competitive marketplace. Participants will develop effective communication and problem solving skills in identifying customer needs, closing deals, maintaining and managing customer relationships. Participants will be equipped with skills to deal with difficult customers, managing expectations, and managing a team of customer service personnel.