Enrolling at NP

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Frequently Asked Questions

Choose a topic to view FAQs.

 

Enrolment Package

When do I get my enrolment package?

Enrolment packages will be sent in mid February to all JAE and PFP students who receive an offer from Ngee Ann Polytechnic. EAE students would receive the package by end January. If you do not receive your package, please contact Enrolment Helpdesk at 6463 1233.

What is in the enrolment package?

The enrolment package contains the following:

  1. 1) A Step-By-Step Quick Guide to Enrolment
  2. 2) Brown Reply Envelope (for Financial Forms)
  3. 3) White Reply Envelope (for Medical Forms for selected courses only)

What if the enrolment package arrives after I left the country? What should the authorized person do on my behalf for enrolment?

The authorized person shall follow the instructions in the Quick Guide and enrol online on your behalf by the course registration deadline. He/she can make fee payment at selected OCBC branches, via the AXS station or e-payment in My Enrolment.

I received my enrolment package late and thus missed the deadline assigned to me to enrol online for my course. What should I do now to enrol for the course?

Please email us with valid reasons to enrol@np.edu.sg for permission to enrol late.

What if there is a change in my home address?

Email to enrol@np.edu.sg with your Name, NRIC, contact number, and new home address. We will advise you to come down to Student Services & Visitors Centre (SSVC), Block 1, The Atrium to collect your enrolment package. If you are unable to come down, you may authorise someone to collect the enrolment package on your behalf. During your course registration, please remember to update your address.

 

Getting Started in mStudent

Where do I download the mStudent App?

For iOS devices, download the App from Apple App Store. For Android devices, download the App from Google Play Store.

Why do I need to download the mStudent App on my mobile device?

The App allows you to retrieve your Acceptance of offer letter which contains your login details to help you complete your course enrolment. It also provides you an avenue to complete your course registration and find useful information.

How do I obtain my login details in the App?

Tap on ‘Get Started’ in the App and follow the instructions. You’ll need to have a registered Singapore mobile number with us to receive an SMS.

What if I do not have a registered local mobile number with the Polytechnic?

Email your Name, NRIC and the local mobile number to enrol@np.edu.sg and we will register your mobile number after verification.

What if there is a change in my mobile number?

Email your Name, NRIC and the new mobile number to enrol@np.edu.sg and we will register your new mobile number after verification.

Do you accept international mobile number as registered mobile numbers?

For the purpose of retrieving your login details via the App, only local mobile numbers are acceptable.

Can I save the ‘Acceptance of offer’ letter containing my login details?

You are encouraged to save a copy to your mobile device. If you fail to save it on your first attempt, you can retrieve the letter again via the Enrolment Checklist in the App.

I do not have enough space or an appropriate app on my mobile device to download the ‘Acceptance of offer’ letter. What should I do?

Use a paper and pen to take down your login details as they are needed for future login.

 

Enrolment Procedures

How do I enrol?

If you receive our offer of admission and wish to accept the offer, download the mStudent App by scanning the QR codes given in the enrolment package by the deadline. Thereafter, follow the instructions in the App and enrol online. For more details, you can download a copy of the Enrolment Guide or visit eEnrol Portal.

When do I enrol?

You can enrol by the course registration deadline. Allow plenty of time to seek advice or assistance if required. Check your ‘Acceptance of offer’ letter found in the mStudent App for the deadlines.

You must complete your online enrolment procedures by the deadline.

Where do I enrol?

You can enrol from any location with a computer or mobile device and an Internet connection.

What are my User ID and Password details?

Details of your User ID and Password can be found in the ‘Acceptance of offer’ letter. For your own convenience, you are encouraged to download a copy of the letter from the mStudent App.

If you encountered password problems, contact Enrolment Helpdesk at 6463 1233.

What must I do before enrolment?

You may prepare the following:

  1. Download mStudent App to retrieve login detail. Click here for more details.
  2. Pay course fees at selected OCBC branches, via AXS or e-payment. Click here for more details.
  3. For specific courses, undergo a medical examination or colour vision test. Bring along the relevant medical form and visit a private clinic or your family doctor or any SATA clinic listed here. Once you have received the completed medical form from your doctor, you would need to submit it to Ngee Ann Polytechnic (NP) via the WHITE Reply Envelope enclosed in the Enrolment Package.

    You can also visit NP Convention Centre Level 1 to complete a FREE Colour Vision Test. No medical form is required. Click here for the dates of the test conducted at NP.

  4. Have ready the following information before login to enrol online for your course registration.

    • Father’s and Mother’s Particulars
      • Name
      • NRIC /Passport No
      • Occupation
      • Email Address
      • Residential / Mobile Numbers
    • Guardian / Next of Kin’s Particulars
      • Name
      • NRIC / Passport No
      • Email Address
      • Residential / Mobile Numbers
      • Address in Singapore
    • Total Household Monthly Income in S$ (to the nearest hundred)
    • Contact Details of Person for Fee Matters
    • Details of personal health condition

I am ready to enrol, what happens next?

Step 1 – Login
Sign in to mStudent App. At the Enrolment Checklist, click ‘Accept Course Offer‘ and enter your User ID and Password as stated in the ‘Acceptance of offer’ letter. Alternatively, you can login to My Enrolment via eEnrol Portal to begin your enrolment. Click ‘Proceed with your Course Registration’ to start your course registration.

Step 2 – Complete all items in the Course Registration Checklist
For those who enrol online for the 1st time, the easiest way to ensure that you have completed the course registration is to use the online checklist as a guide. There are at most 10 sections that need to be completed, depending on the course you accept.
Work your way through each of these sections that requires you to add or update information about yourself by clicking on the links on the right of the page.

Step 3 – Log out
Once you have completed the course registration, do not forget to click ‘Sign Out’ and close your web browser at the end of your session. You can return to complete any of the sections if you have not done so in your previous session by accessing the online course registration checklist.
If you see a confirmation page at the end of the registration, this means you have completed your course registration.

Step 4 – Pay fees if you choose to do so via internet
2 modes of ePayment are available to those who opt to pay fees via internet – eNETSDebit or eNETSCredit.

What happens after enrolment?

You should complete and submit the relevant enrolment forms. Click here for more details.

Some of these forms may require to be submitted using the reply envelope(s) enclosed in your enrolment package while other forms may require to be uploaded via My Enrolment. You can use the checklist on the envelope to guide you on the submission of forms and supporting documents.

You should also complete and submit financial forms – Interbank GIRO form and Credit Authorisation form. Click here for more details.

How and when can I know if I am successfully enrolled after completing the course registration, making the fee payment and submitting the necessary forms?

You can login to My Enrolment to check your enrolment status to find out if you have successfully enrolled into the course.

For male SC & PR students who have been called up for national service, you can print a copy of a status letter and submit to the relevant authorities as proof of admission to Ngee Ann Polytechnic.

For international students, you can apply for your student’s pass after completing your course registration.

I have completed the Course Registration online and also paid at the Bank. Why is it that my eEnrolment status is still showing ‘Not Enrolled’? What should I do now?

One of these scenarios may be applicable to you:

  • 1) You have only “Saved as Draft” in your course registration and did not submit the registration yet. Please check that all the sections in the checklist are displaying the status “Completed”.
  • 2) Your payment (e.g. ePayment) may not have been cleared yet. Please allow 5 working days to clear your e-payment and check your Enrolment status again then.
  • 3) Your payment may have been unsuccessful (e.g. bounced cheque). Our Finance Office will be contacting you shortly.
  • 4) Your payment may have been late. If you view that your payment status is showing “late payment”, you need to write in to the Academic Affairs Office to appeal to be enrolled into the course

Where can I find more details on the enrolment procedures?

You can download a copy of the Enrolment Guide or visit eEnrol Portal.

 

Late Enrolment

What if I have missed my course registration deadline?

Your course registration deadline indicates the last day that you can begin enrolling in your course online. This is indicated in the ‘Acceptance of offer’ letter. You may enrol at any time by the stipulated date. The offer of admission will lapse if you do not enrol by the deadline.
Email with valid reasons to enrol@np.edu.sg for permission to enrol late.

What if I can’t enrol during the period specified?

You can authorize anyone (e.g. family members, friends) to enrol on your behalf by the deadline. However, if there is no one that you can authorize, you have to email with valid reasons to enrol@np.edu.sg for permission to enrol late.

 

Course Registration

What are the sections that I have to complete during course registration?

There are at most 10 sections that need to be completed, depending on the course you accept.
Refer to the respective sections for more details on what to complete.

What is required in Course Offer & Acceptance?

It is important to check and confirm the course you are accepting. Select the course and click ‘Accept Offer’.

NS-liable persons who cannot commence poly studies can indicate intention of reserving a place in the course and postpone your course registration by clicking ‘Defer Offer’. Subsequently, download, complete and upload via My Enrolment or email to admissions@np.edu.sg the Request Form for Deferment of Commencement of Studies with documentary proof from MINDEF by end May this year to request for the reservation of your place.

What is required in Section 1 – Personal Particulars?

Verify your Personal Particulars. If there are any discrepancies,

  • a. Click Update Particulars and print a copy of the Update of Personal Particulars form,
  • b. Complete the form,
  • c. Upload the completed form with certified TRUE COPY of document(s) (e.g. NRIC, Passport) as proof of amendment via My Enrolment

If all my particulars are correct, must I still print out a copy?

No.

What is required in Section 2 - Contact & Mailing Information?

Check your addresses and enter your contact & other information.
Your address details must be correct. You may, during your course of study, update your address details at any time.

Home Address – if you are a temporary resident in Singapore, your home address must be an overseas address.

Mailing Address

  • if you are a permanent resident or Singapore citizen, you need not enter a mailing address unless your mailing address is not your home address.
  • once you’ve entered a mailing address, you must keep it up to date.
  • if you are a temporary resident in Singapore, you must provide a mailing address and it must be an Singapore or Malaysia address.

Telephone Contacts – Please ensure that your telephone contact details are up to date.

I am an international student and I do not have a local mailing address (in Singapore) yet. What should I enter in the ‘Mailing Address’ section?

You may either fill in a friend / relative’s mailing address in Singapore (if you have one) first or leave it blank for the time being. Once you have found a residence in Singapore, please update your address at Student Services & Visitors Centre (SSVC), Block 1, The Atrium via the Self-Service terminals. It is important to provide us with your mailing address so that all important correspondence from NP can reach you.

What is required in Section 3 – Other Information?

Enter the following details:

  • National Service Status
  • Religion
  • Nationality
  • Household details
  • Secondary / Pre-University Education details

If I have registered for NS, but have not been called up for service yet, which NS Status should I indicate?

You may indicate "Yet to Serve".

I am an international student and am now staying in Singapore. Should I specify the ‘Housing Type’ as my residence in my home country (eg. China) or the one in Singapore?

Please specify the housing type for the residence in your home country (eg. China).

I am an international student. Should I specify my family income based on my home country’s currency?

No. Please convert the income amount to the nearest Singapore dollar.

What is required in Section 4 – Guardian & Emergency Contact Information?

Enter Parents’, Guardian’s Particulars and emergency contact information

Emergency Contact – This could be a parent, guardian, relative or close friend.

Guardian’s Particulars

  • For Singaporeans and PRs, your guardian must be one of your parents. If you are unable to appoint one of them for some reason, please continue as requested and email to enrol@np.edu.sg for advice.
  • For non-Singaporeans, your guardian must be someone at least 21 years old residing in Singapore. If you have not found your Guardian, please indicate ‘-‘ in the Name field and approach Student Services & Visitors Centre (SSVC), Block 1, The Atrium to update your guardian information by term commencement. You are required to upload a copy of your Guardian’s IC / Passport via My Enrolment, if you have chosen a Friend / Relative / Others as your Guardian.

My parents are divorced. Can I fill up only one parent's particulars?

Yes, you may just include the parent who has custody of you and select 'Single Parent/Divorced/Separated/Widowed'.

One of my parents is deceased. Do I still have to fill up his/her particulars?

There is no need to indicate the particulars of a deceased parent but you need to select ‘Deceased’.

My mother is a house-wife. What should I specify her “Occupation” as?

Please specify as “Others”

Can my guardian be a foreigner but staying in Singapore?

Yes, as long as he/she is staying in Singapore and is at least 21 years old. You must also upload a copy of his/her NRIC or passport in My Enrolment.

I am an international student and I have not found a guardian who stays in Singapore yet. What should I fill under the Section “Guardian’s Particulars”?

It is important for the Polytechnic to have the correspondence information with your guardian who stays in Singapore. For the purpose of completing your course registration, you may indicate ‘No‘ to the question, ‘Have you appointed a Guardian?” and leave the rest of the fields blank for the time being.

However, please find a guardian immediately and approach Student Services & Visitors Centre (SSVC), Block 1, The Atrium to update your guardian information by term commencement at the latest.

What does Emergency Contact Person mean?

This is the person whom we can contact at short notice on any matters pertaining to yourself and your studies in the Polytechnic. For instance, if there is any emergency, we would need to contact your “Emergency Contact Person” to render you assistance. This person can be your parent / guardian too.

What is required in Section 5 – Health Declaration?

(Not applicable to students enrolling in Early Childhood Development & Education, Nursing and Tamil Studies with Early Education courses)

Declare your personal health status. No medical examination at the clinic is required but you must declare your health status.

What is required in Section 9 – Application for EZ-Link Card?

Read Information on application for Student EZ-Link card

What is required in Section 10 - Tuition Grant Eligibility?

Determine your eligibility by declaring your previous pre-university details, if any.
For PRs and International Students, indicate your intention to opt for or opt out of the tuition grant offered by the Singapore Government as subsidy of tuition fees for your studies from the year of admission at NP.

What is Tuition Grant? Why must I complete this section?

The Tuition Grant scheme was introduced by the Singapore Government to subsidise the cost of tertiary education in Singapore.

This section is required to determine your eligibility for Tuition Grant and the number of semesters you are eligible for tuition grant subsidy.

For Permanent Residents and foreigners, this is also to ascertain your intention to opt for / opt out of the Tuition Grant as subsidy of tuition fees for your studies.

What if I opt out of the Tuition Grant?

Student & Alumni Services Office will contact you to attend a compulsory session to be briefed on the implications of opting out of Tuition Grant.

Can I make amendments on this section after submission?

No amendments will be allowed after submission. For any amendments, you would be required to request for a prescribed form from Academic Affairs Office to inform us of the amendments before term starts.

 

Amendments to Enrolment

How do I change my enrolment?

If you wish to make any changes to your enrolment, contact the Enrolment Helpdesk at 6463 1233 or email us to enrol@np.edu.sg in the first instance.

 

National Service

I am currently serving NS & will not ORD till next year. Do I need to enrol online?

You need to login to My Enrolment or visit eEnrol Portal, indicate your intention of reserving a place in the course and postpone your course registration by clicking ‘Defer Offer’. Subsequently, download, complete and upload via My Enrolment the Request Form for Deferment of Commencement of Studies with documentary proof from MINDEF by end May this year to request for the reservation of your place.

A place will be reserved for you if this is your first time enrolling into a polytechnic. If your request is approved, you will receive a letter confirming the reservation of your place from us by August.

For ex-poly students, no reservation of a place will be granted. You have to reapply for admission next year after your ORD.

 

Appeals

I am awaiting my appeal results. Do I need to enrol online?

Yes, you are advised to accept the offer and to enrol first. If the course appealed for is another course at Ngee Ann, arrangements will be made to transfer you to the course appealed for should you be successful in your appeal. If the course appealed for is offered by another institution, you can seek a refund from the Polytechnic subsequently once your appeal is successful. A full refund (less $50 administration charge) will be granted if you notify us before the start of term.

 

Student Card

How do I get my Student Card?

The Student Card will be mailed to you before the term commences, only if you have uploaded the photo in My Enrolment.

 

Finance Matters

Which is the amount that I should pay on the Fee Voucher?

The amount stated in Part A includes both the tuition fee & miscellaneous fee. If you are NOT using any financial assistance scheme to pay your tuition fee, you should pay only Part A amount.

If you are paying your tuition fee through CPF, MENDAKI or Tuition Fee Loan, you should pay the amount stated in Part B of the Fee Voucher which is for the miscellaneous fees only.

How do I pay my fees?

You may pay your fees

  • a) by cash or cheque only at selected OCBC bank branches or
  • b) via AXS located islandwide or
  • c) via e-payment (eNETS Credit or eNETS Debit).

Can I apply for more than one financial assistance scheme for paying my Tuition Fee? Eg. CPF and Tuition Fee Loan.

Yes, you may apply for more than one scheme. However PFP students can only apply for PSEA

For the Application for InterBank GIRO form and Credit Authorization (By GIRO) for Students Form, can I use my parent's bank account?

For the Application for InterBank GIRO Form, there is no restriction whose bank account must it be as long as the bank account holder agrees to the deduction of semester fees subsequently from his/her account.

For the Credit Authorization (By GIRO) for Students Form, it must be the student's bank account or a joint account with the student's name in it.

Please keep the bank accounts open during the course of your study at the Polytechnic.

If I have applied for financial assistance schemes, must I still submit the Application for Interbank GIRO form?

Yes, you still need to submit the Application for Interbank GIRO form because the financial assistance schemes only pay for tuition fee. Other fees and the balance of tuition fee (if any) will be deducted from the bank account via GIRO from second semester onwards.

If I am only using my Edusave, do I pay Part A or Part B of the Fee Voucher?

As Edusave can only be utilized starting from semester 2, you should pay Part A.

My studies are sponsored by my employer. Do I need to pay the fees now?

Yes, please pay the fees for the first semester and claim reimbursement from your employer, unless you are notified otherwise by the Polytechnic. Your employer has to inform the polytechnic regarding the sponsorship & the Polytechnic will bill your employer for the subsequent semesters' fees.

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Contact Us

Academic Affairs Office
- Ngee Ann Polytechnic​

Blk 1, Level 7, 535 Clementi Road Singapore 599489

Opening Hours

Monday to Thursday: 8:30am to 6:00pm. Friday: 8:30am to 5:30pm

Closed on Saturdays, Sundays and Public Holidays

Admissions Enquiries

      (65) 6463 1233

Examinations and Graduation Enquiries

     (65) 6467 8911

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