As the world becomes borderless, consumer diversity and workplace diversity are becoming a common feature at work. The success of a corporation depends on its ability to function effectively in different cultural contexts. This ability to develop global people skills is called Cultural Intelligence or Cultural Quotient (CQ).
Our CQ facilitators, staff from Ngee Ann Polytechnic, Singapore, comprises people from diverse cultures, with different experiences and training backgrounds. And that’s what makes us unique and what makes our courses and workshops different.
Your business is expanding beyond national borders.
You are meeting and working with counterparts in other countries.
Your staff is becoming more culturally diverse. Managing and leveraging diversity is key.
You are involved in multinational projects and programmes.
The programme are designed to help the participants understand the various cultural rules and behaviors and how people connect through different cultural backgrounds.
For WhomHotel supervisors, hospital nursing supervisors, SME supervisors, hotels and banks frontline staff and managers, and anyone keen on gaining awareness on CQ.
The programmes are designed to help participants learn how to suspend judgement, ask questions, and navigate cross-cultural differences to achieve success in the workplace.
For WhomMiddle managers in jobs that require working in culturally diverse teams, meeting overseas clients and community work which entails integrating new citizens.
The programmes are designed to help an organisation manage diversity seamlessly by building a culture of inclusion and leveraging on inclusive practices to achieve corporate success.
For WhomSenior management, company directors, CEOs and human resource managers.
The workshop introduces participants to cultural intelligence and provides them with an understanding of the different cultural dimensions. The workshop also explores how cultures shape our behavior and how misunderstandings arise when we misinterpret different cultural behaviors. The workshops is designed for all sectors as it provides the foundation for understanding cultural intelligence.
WorkshopMovie and video clips are used extensively in the training session as instructional and visual tools, making the experience fun and enjoyable for all.
BenefitsParticipants will have a heightened awareness about cultural differences and understand the value of planning for responses in different cultural situations.
Understand how food and culture are connected and learn to be sensitive to customs and etiquette when dining with overseas counterparts. The workshop is designed for all sectors and is especially useful for staff bonding events.
WorkshopDepending on the group size, the training session can be conducted in various ways to meet your needs. Some examples include cheese and wine tasting, Japanese tea ceremony, appreciation of Korean food, a dining experience to appreciate table etiquette, and food sampling to see its connection to culture and society.
BenefitsParticipants will learn to pick up unwritten rules of restaurant dining and observe customs and table etiquette. Participants will be better prepared when entertaining foreign clients.
The workshop introduces the key aspects interpreting a new culture in the workplace and explores the pivotal role global people skills play in the success of any business in today’s economy. The workshop is for professionals who work in multicultural teams, people who are constantly interacting with customers from different cultures, and for individuals who want to develop global skills in cultural intelligence.
WorkshopActivities include group sharing, discussions on scenario-based case studies, movie clips and food-tasting. Through these activities, participants will be sensitized to cultural barriers and learn to build skills to overcome them.
BenefitsParticipants will be able to appreciate the value of unlocking their unconscious cultural bias when planning for interactions in diverse cultural settings.
The workshop trains professionals and executives to develop strategies to behave appropriately in order to succeed in cross-cultural interactions and build on their knowledge of how culture impact workplace behavior. This workshop is suitable for those who manage international teams; have colleagues from other cultures; do business with people from different cultures; and have a regional or international customer base.
WorkshopParticipants will identify strategies to plan for interactions in various cultural situations through sharing of personal experiences as a form of reflective practice, discussions on scenario-based case studies, movie clips and even food-tasting.
BenefitsParticipants will be able to appreciate the value of unlocking their unconscious cultural bias when planning for interactions in diverse cultural settings. Participants will be able to identify strategies needed to adapt to diverse situations and succeed in interactions across different cultural settings at the workplace.