The Benchmark Index : This site enables you to learn more about benchmarking, with links to national and international benchmarking sites and keep up to date with activities in Europe through a link to the European Company Benchmarking site. There is also the facility to compare yourself to other companies against high quality data using a benchmarking sampler based on the Benchmark Index database gathered from nearly 2,000 enterprises.
Best Practice Database.com : Best Practices, LLC. This online database provides quick and easy access to intelligence and database documents on benchmarking.
International Benchmarking Clearinghouse, American Productivity and Quality Center (APQC)
Structure your Enterprise...Develop your management system : Quality Management International, Inc. On management systems best practices in an organization, leading towards ISO acccreditation and registration with every numbered step.
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Business Process Reengineering (BPR)
Balanced Scorecard Bibliography, taken from the Archives Library Information Center (ALIC) and the National Archives and Records Administration (NARA) Library.
Business Process Reengineering @Brint
The Scorecard Authority : This site is a comprehensive source information and resources for the topic on Balanced Scorecard. It also hosts a web-based community providing the industry-leading concepts, case studies, and software solutions for helping your organization better utilise this performance measurement tool.
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Sequential
Simplex Optimization: A technique for Improving Quality and Productivity
in Research, Development, and Manufacturing : This E-book presents
an easy-to-learn, effective optimization technique that can be applied
immediately to many problems in the real world. The sequential simplex
is an evolutionary operation (EVOP) technique that uses experimental
results - it does not require a mathematical model. With more than 200
figures and over 500 references, allowing rapid access to specific examples
of the use of the technique in a wide range of applications.
File size: 4.2 MB [NP only]
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The Information Highway to Global Environment (IHGE) : A directory of organizations and institutes active in Environmental Monitoring.
ISO 14000 Case studies : Baxter International Inc. and Honeywell Inc.
ISO 14000 and EMS Policy Statements : A corporate environmental policy statement is a critical requirement of the ISO 14001 standard, setting the foundation for the environmental management system and the performance of the company. These are some of the environmental policy statements of some well-known outstanding companies. Hewlett-Packard, ST Microelectronics, IBM
MGMT Alliances Home Page : Provides information on ISO 14000 Environmental Management Systems and Integrated Management Systems.
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BestTest Directory of Test, Measurement and Instrumentation
Instrumentation2000.com the online source for instrumentation.
ISA Directory of Instrumentation
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Modelling and Decision Support Tools : Site includes information on topics like Statistical Process Control, Balanced Scorecard, Innovation Funnel, Criteria Rating Form, Hewlett-Packard Return Map and many others.
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A Dictionary of Units of Measurement : This dictionary of measurement units is a must-bookmark for any metrology student. It includes units from the International System of Units, the metric system, the English traditional systems, and nonmetric and scientific elements. Created by a professor at the University of North Carolina at Chapel Hill, the site is extremely thorough and easy to use.
Dictionary of Measures, Units and Conversions
eCalibration.com - the premier calibration resource : eCalibration.com is the calibration industry's net marketplace and the premier resource for calibration news and information on products and services, with discussion board for calibration professionals to share expertise.
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Nanotechnology Industries webpage : Nanotechnology Industries was formed by Gina Miller in 1998. Geared towards the research development and application of nanotechnology, work includes, although not exclusively, collective data, online public awareness, consultation, collaboration work and the publication of relevant material. Currently, the page offers extensive sites to these resources.
Sean Morgan's Nanotechnology Pages
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The Safety Forum: promoting Automobile and Product Safety : The Safety Forum provides an opportunity to learn and teach about products and practices that cause harm. It is intended to serve the public, the media, the legal community, policy makers, manufacturers and service providers in efforts to identify and correct hazardous products and practices. Its goal is to hold manufacturers and service providers accountable for their decisions that hurt people.
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Continuous Improvement : hosted by University of Waterloo, Canada. This site features an online survey questionnaire for Canadian firms and the first wave of feedback and results from the survey. In addition, there is information on service quality and service productivity management practices, along with articles, resources and links to other sites.
Quality Encyclopedia : This is an online hub of information on the various concepts found in the science of Quality, with explanations of its application.
Quality Terminology by the Murton Group : Overviews on ISO 9000 series, Quality Documentation, QMS Development, Business improvement, Quality Gurus, Cost of Quality and Seven Wastes
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IQA Quality information factsheets : The IQA Information Service factsheets are designed to provide simple, easy-to-understand introductions to quality topics like ISO 9000, ISO 9000 Implementation, Total Quality Management, Quality Awards, Integrated Management Systems and Continual Improvement
National Semiconductor Quality Network : The National Semiconductor Quality Policy is to continuously improve processes, products and services to deliver solutions of the highest value, thereby providing a competitive advantage to their customers. This site takes an inside look at the various issues in dealing with continuous quality improvement.
Quality and Reliability in SGS-Thomson
Index
Chapter
1 : Quality Management
Chapter
2 : Quality System
Chapter
3 : Process Control
Chapter
4 : Reliability
Chapter
6 : Towards the future
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National
Semiconductor Quality System (NSQS)
[Site includes pdf file of National Semiconductor's Quality Policy Manual]
National Semiconductor's objective is to provide a competitive advantage
to our customers worldwide with business and manufacturing processes
interacting effectively to achieve customer satisfaction. Customer inputs
from scorecards, surveys, product and service quality results; provide
the best measure of the effectiveness of their quality system. Utilizing
these inputs, National Semiconductor have developed and implemented
a Quality System that:
- Promotes continuous improvement
- Links all of the business and manufacturing processes
- Is founded on teamwork and empowerment
- Institutionalizes use of common approaches and tools at all levels
The Idea of Statistical
Quality Control by James O. Westgard (Dr.)
An introduction to the theory and concepts of quality control in the
healthcare laboratory. Dr. Westgard also gives a preview of the articles
that follow in this critical series on Basic QC Practices.
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Quality Function Deployment (QFD)
Quality Function Deployment - UK Home Page : The Manufacturing Research Group at the University of Sheffield has been involved in QFD based research since 1994. The focus of this research has been on developing non-conventional applications of QFD tools suited to meeting the needs of UK manufacturing organisations. This site aims to provide all relevant findings on QFD.
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ASTM Manual for development and implementation of Strategic Plans
ISO 9000 Process Documents : A collection of actual ISO 9000 Process documents. While the examples may provide you with useful ideas, it is essential that you understand your own quality system before designing your own process documents. Please contribute other examples you find so our readers can learn from them. Here is a complete set of ISO 9001 compliant procedures documents, provided by the NASA Ames Research.
ISO 9000 : 2000 frequently asked questions, compiled by British Standards Institute (BSI)
ISO 9000 Self-Diagnostic Checklist for Service Companies : This self-diagnostic, specifically created for service sector companies, includes over 250 questions that cover all 20 clauses of the ISO 9000 series of standards. By working through this easy to understand checklist, you will be able to perform a self-assessment and comparison of your company's current quality management practices against the requirements of ISO 9000.
SearchManufacturing.com's resource page on IS/QS-9000 (TS 16949)
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Calculation of MTBF using MIL-HDBK-217 and Bellcore TR-332
Definitions and Acronyms used in Reliability Engineering
Failure Mode and Effect Analysis (FMEA) Information Centre : The FMEA Info Centre is a non-commercial web-based inventory dedicated to Failure Mode and Effect Analysis. On this site you will find information and links to various aspects of FMEA, be it books, literature and references, and software products. The page also offers downloads of specific FMEA documents, tutorials and standards. Finally the Info Centre has a discussion list to allow FMEA-users to share ideas and knowledge about FMEA.
Sample FMEA forms by Volvo
FMEA Methodology : This site is intended to provide the visitor with useful and pertinent information regarding the FMEA process. It can serve as a reference document for individuals or teams familiar with FMEAs.
MaintenanceWorld.Com : Your one-stop site to information and resources on Maintenance Engineering.
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Significant
Publications and Research Contributions on Software Quality and Reliability
by SOHAR
SoHaR (an acronym for Software and Hardware Reliability) is a California
corporation founded in 1978, with a mission to research and development
of dependable computing for critical applications. The company headquarters
and main engineering office is located in Beverly Hills, CA with an
additional office in Huntington Beach, CA. SOHAR is also the winner
of the Region IX Prime Contractor of the Year award given by the Small
Business Administration.
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Statistical Quality and Process Control
SPC links from SearchManufacturing.com : A compilation page of weblinks to resources on Statistical Process Control
Statistical Quality Control Online : As quality control is important, SQC Online aims to use the power of the Internet to help apply statistical tools in your own work environment.
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Significant
Publications and Research Contributions on Software Quality and Reliability
by SOHAR
SoHaR (an acronym for Software and Hardware Reliability) is a California
corporation founded in 1978, with a mission to research and development
of dependable computing for critical applications. The company headquarters
and main engineering office is located in Beverly Hills, CA with an
additional office in Huntington Beach, CA. SOHAR is also the winner
of the Region IX Prime Contractor of the Year award given by the Small
Business Administration.
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Total Quality Management (TQM)
Crazy About Constraints! : A web site dedicated to providing resources and information about the Theory of Constraints, the Thinking Processes, Synchronous Manufacturing, and other techniques developed by Dr. Eliyahu Goldratt (co-author of The Goal).
Deming Prize Page : This page is created by the W. Edwards Deming Institute, to provide relevant information on the particular Japanese award
Quality Management Case Studies : Total Quality Engineering, Inc. Each month TQE will present a case study based on some element of quality management with the recommendations of other quality professionals.
TQM Library : David Butler Associates. This is a site featuring articles and various online resources from the various walks of professions on the subject of Total Quality Management.
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