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: : Student eServices FAQs

 How do I login to the Student eServices?
Please access the Student eServices by clicking on Login to all eServices button on the left navigation of the Ngee Ann Student Portal page which directs you to a login page.

Your NPNet Login ID is your Student Number prefixed with lowercase 's' and the last letter removed. The password, which is case-sensitive is the same for MeL, NPal Student system, Student Connect mailbox & Student eServices.


If you are a new user to the Student eServices, click here for a brief orientation.

 What if I do not have my NPNet slip OR have forgotten my password, what should I do? *
If you have already registered your personal email address in NPalStudent, you may reset it online >> via Forgot Password.

Alternatively, you may bring along their IC/passport to the following location during office hours for a password reset:
- IT Helpdesk @ Blk 27 (Blk 27 #01-01)
 How do I change my password?

You can only change your password if your current password is valid. If you are unable to recall your current password, please refer to the above FAQ on Forgot Password.

You may change your login password here >> Student Password Change

 How do I deal with Login problems?

If you encounter the following error messages, it may mean that your Login ID or Password is incorrect. Please note that Password is case sensitive, so do not mix upper and lower case characters.

- Logon Failure: Invalid Credentials!
- Your Account has been locked previously for exceeding maximum no. of invalid login attempts!
- You have exceeded the maximum number of retries. Your account has been locked.

Other error messages:
(A) "Your session has expired. Please login again before you try to access your pages. Please change your system's date and time settings if the problem persists. For details, check General FAQ below."
The problem you'd encountered could be due to your system's date and time settings.

Please verify that your system is configured with the correct date and time/time zone settings:

  1. Double-click on the time at the notification area found on the screen bottom right (aka system tray)
    to launch the Date and Time Properties.
  2. Check that the Date and Time Properties are configured with correct Time Zone -> (GMT +8:00) Kuala Lumpur, Singapore and current Date & Time, then click OK.

Alternatively, you can use these steps:

  1. Click Start, and then click Control Panel.
  2. Click Date, Time, Language, and Regional Options, and then click Date and Time.
  3. Click the Date & Time tab.
  4. Check that the Date and Time Properties are configured with correct Time Zone -> (GMT +8:00) Kuala Lumpur, Singapore
    and current Date & Time, then click OK.


(B) General Error. Please Feedback to Administrator .
If you encounter other errors while logging in, please take note of the error message and feedback to us here >> Feedback to Administrator.

 How do I handle First-time Login message?

The Student e-Services will need to synchronise your account during your first-time login.

If you are unable to view contents after logging in, please click the browser "REFRESH" button OR simply do a re-login.

In the event you still encounter abnormalities, please provide description of your problem here >> Feedback to Administrator.

 How do I prevent others from accessing my account?
Always remember to "Log Out". The "Log Out" button is located at the top right hand corner. You are encouraged to change your password regularly.

It is important that you are familiar with & abide by the stated IT Policies and Practices. Read more on the IT Policies & Practices. See also Privacy statement.

 How do I clear cache after each session?

Previously stored cookies and file settings may give rise to access problems. Clearing Internet Browser Cache and Cookies may help to resolve them.                           

Internet Explorer 7
1. On the Tools menu, click Internet Options.
2. Under Browsing history area, click Delete button.
3. In the Delete Browsing History dialog box, click Delete files, and click Yes in the Delete Files dialog box..
4. Click Delete cookies, and then click Yes in the Delete Cookies dialog box.
5. Click Close, then click OK to exit and relaunch the browser.

 What are the minimum system requirements?
The standard operating system is Microsoft Windows and the supported browser is Microsoft Internet Explorer ver 7.0 or newer with 128 cipher strength encryption. As specific Microsoft components were used in the development of our Staff and Student services, you may encounter display or access problems when using other web browsers.
 Security : Auto Logout after 20 Mins
For security reasons, your Intranet session will automatically time out after 20 minutes of inactivity. This is to prevent unauthorised access of personal data when the staff/student forget to logout after using.

The 20 minute timeout feature applies to Intranet and NPal Student system. There is no impact to your MeL eLearning session. MeL eLearning has a 3 hour inactivity time out. This is to cater to students taking online quizes.

When you try to access a link from the Intranet after the system time out, you will be prompted with the NP Student eServices Login screen. Please relogin.

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535, Clementi Road, S599489.
Telephone: (+65) 6466 6555
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